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Consumer Rights Statement

1. Introduction and Scope
This Consumer Rights Statement has been prepared to explain the rights of consumers under the Law No. 6502 on Consumer Protection and related legislation during the purchase and use of domain registration, web hosting, e-mail hosting and related digital services (hereinafter referred to as "Services") offered by TURGUT KALFAOGLU (hereinafter referred to as "the Company") through www.kalfaoglu.net.

According to the law, natural or legal persons who purchase these services for non-commercial or non-professional purposes are considered "Consumers".

2. Clarification and Information

The Company provides all elements that it must inform the consumer about, such as the basic features of the service, technical requirements, total sales price (including VAT), payment terms and the timeframe for the commencement of service, in a clear and understandable manner on the service purchase pages.

The consumer can obtain pre-contractual information and purchase confirmation regarding the service by requesting it through the membership panel or via email.

3. Right of Withdrawal in Distance Contracts
According to Law No. 6502 and the Regulation on Distance Contracts, the commencement of the service is subject to the explicit consent of the consumer. However, in cases where the digital content is delivered instantly in electronic form or the service (e.g., domain registration) is initiated immediately upon the consumer's request, the consumer must not have benefited from the service free of charge if they exercise their right of withdrawal.

• Withdrawal Period: The consumer may terminate the service contract by exercising their right of withdrawal within 14 (fourteen) days from the date of conclusion of the contract, without giving any reason and without paying any penalty, provided that the service has not commenced and the above-mentioned exception has not occurred. * Exercise of the Right of Withdrawal: Consumers wishing to exercise their right of withdrawal may notify the company in writing (email, message via membership panel) using one of the following communication channels within this period. It is the consumer's responsibility to prove that this notification was sent within the withdrawal period.
• Email: info@kalfaoglu.net
• Written Address: ITOKENT CAD URLA IZMIR
• Refund: If the right of withdrawal is exercised properly, the Company will refund the payment to the consumer within 14 days from the date of receipt, using the same method (e.g., credit card refund), except for exceptions stipulated by law.

4. Service Provision and Suitability

The Company undertakes to provide a service that conforms to the technical specifications (disk space, bandwidth, number of email accounts, etc.) stated in the contract and promotional materials. The service will be provided for the period requested by the consumer (e.g., 1 year of hosting), remaining accessible except for acceptable downtime.

5. Defective Service and Optional Rights
If the service provided is contrary to the specifications stated in the contract or does not provide the expected benefit (for example, consistently low guaranteed uptime, incomplete provision of technical specifications), this may be considered a "defective service".

The defect must be reported to the Company within 30 days from the date the service commenced. In this case, the consumer has the right to:

• Request a switch to a new service package without defects,
• Request a refund proportional to the defect,
• Withdraw from the contract (if the defect fundamentally eliminates the expected benefit of the service).

6. Support and Communication
Consumers can contact the Company through the following channels for complaints, requests, and questions:

• Consumer Contact Point: info@kalfaoglu.net

• Private Address: ITOKENT CAD URLA İZMİR

• Phone: 541 719 6692 (Weekdays 09:00-18:00)

7. Resolution of Disputes: Consumer Arbitration Board
In disputes that arise between the consumer and the Company and cannot be resolved amicably, the consumer has the right to first apply to the Consumer Disputes Arbitration Board. This application is made to the Provincial Directorate of Trade in the consumer's place of residence, the seller/provider's place of residence, or the place where the contract was concluded. Unless the value of the dispute exceeds the administrative fine amount determined for 2026, it is mandatory for the consumer to apply through this method before going to court.

Final Provisions
This Consumer Rights Statement has been updated on [Date]. The rights included in this statement are the minimum rights granted by law. Regulations granting broader rights may be made. Changes to laws and regulations take precedence and become effective as soon as they are published on our website.