Knowledgebase

### A Guide to Using Turkey's E-Government Portal

Turkey's E-Government Portal, known as E-Devlet Kapısı, is a comprehensive online platform that provides Turkish citizens and residents with easy access to various government services. This guide will walk you through what E-Government is, how to register, and some of the most popular services available.

#### What is E-Government?

E-Government, or E-Devlet, is an electronic system that allows individuals to access government services online, streamlining administrative processes and making them more efficient. The E-Government Portal serves as a centralized digital platform where users can manage a wide range of public services, from social security to tax inquiries, without needing to visit government offices in person.

#### Registration Process

##### Obtaining an E-Government Password

To access the E-Government Portal, you need an E-Government password. Here are the steps to obtain one:
1. **Visit a PTT Office**: You need to go to the nearest PTT (Post and Telegraph Organization) office with your national ID card.
2. **Request an E-Government Password**: Inform the staff that you need an E-Government password. There is a small fee for this service.
3. **Receive Your Password**: You will be given a sealed envelope containing your initial password.

##### Using Mobile Signature and E-Signature

For enhanced security and convenience, you can also use a mobile signature or an e-signature to access the E-Government Portal.
- **Mobile Signature**: This is a secure electronic signature created using your mobile phone. To obtain a mobile signature, you must contact your mobile service provider and follow their registration process.
- **E-Signature**: An e-signature is a digital signature stored on a smart card or USB token. You can obtain an e-signature from authorized providers and use it to log in to the E-Government Portal.

#### Popular Services

Once you have access to the E-Government Portal, you can take advantage of a wide range of services. Here are some of the most popular ones:

##### Social Security Service Statement

You can easily view and download your Social Security Service Statement (SGK Hizmet Dökümü) through the E-Government Portal. This document provides a record of your employment history and social security contributions, which is essential for tracking your eligibility for retirement and other benefits.

##### Tax Debt Inquiry

The E-Government Portal allows you to check your tax liabilities quickly and efficiently. You can view any outstanding tax debts and receive detailed information about payment options, ensuring you stay compliant with your tax obligations.

##### Obtaining Student Certificates

Students can obtain various educational documents through the E-Government Portal, such as student certificates (Öğrenci Belgesi). These certificates are often required for various applications and official procedures, and the E-Government Portal makes it easy to request and download them.

### Conclusion

The E-Government Portal is a valuable tool for Turkish citizens and residents, providing easy access to a wide range of government services. By understanding how to register and use the portal, you can save time and streamline many administrative tasks. Whether you need to check your social security status, inquire about tax debts, or obtain student certificates, the E-Government Portal has you covered.